Refund policy

Refund Policy

Return Eligibility

We accept return requests submitted within 7 calendar days after the order is marked as delivered by the shipping carrier.

To qualify for a return, the item must be unworn, unused, unwashed, and in its original condition, with any original tags and packaging included. A receipt, order number, or other proof of purchase is required.

Items showing signs of wear, washing, damage caused after delivery, odors, stains, pet hair, or alterations will not be accepted.

Starting a Return

To request a return, contact us at skyinstyle32@gmail.com within 7 calendar days after delivery. Please include:

  • Your full name

  • Order number

  • The item you want to return

  • The reason for the return

  • Photographs, if the item is damaged, defective, or incorrect

Please wait for return approval and instructions before mailing an item.

Returns sent without prior approval, sent to an incorrect address, or shipped after the approved return period may not be accepted.

Approved Return Address

Lumiclo
18815 Albany Bay Lane
Richmond, TX 77407
United States

The address above is not a public retail location. In-person returns are not accepted.

Return Shipping Costs

Customers are responsible for return shipping costs when returning an eligible item because of sizing, color preference, change of mind, or another reason not caused by Lumiclo.

Lumiclo will cover the appropriate replacement or return costs if the item received is damaged, defective, or different from the item ordered.

Original shipping charges are non-refundable unless the return is caused by our error or required by applicable law.

We recommend using a trackable shipping service. Lumiclo is not responsible for an approved return package that is lost before it is delivered to us.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If an item is damaged, defective, or incorrect, contact us within 7 calendar days after delivery. Include your order number and clear photographs showing the item, printed design, packaging, and shipping label.

After reviewing the information, we will provide an appropriate solution, which may include a replacement, refund, or other resolution.

Custom and Personalized Items

Custom and personalized products are made specifically for the customer and cannot be returned or exchanged because of sizing, color preference, change of mind, or errors in information or artwork approved by the customer.

If a custom or personalized item arrives damaged, defective, or different from the approved order details, contact us within 7 calendar days after delivery so we can review the issue.

Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products, except when damaged, defective, or incorrect

  • Gift cards

  • Items marked as final sale

  • Items that have been worn, used, washed, altered, stained, or damaged after delivery

  • Returns requested more than 7 calendar days after delivery

Exchanges

We do not offer direct exchanges.

To obtain another size, color, or product, request a return for the original eligible item. After the return is approved, you may place a new order for the replacement item.

Order Changes and Cancellations

Because many Lumiclo products are made to order, production may begin shortly after payment is completed.

Contact us as soon as possible if you need to change or cancel an order. We will try to help, but changes or cancellations cannot be guaranteed after production has begun or the order has shipped.

Refunds

After an approved return is delivered to us, we will inspect the item and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank, credit card company, PayPal, or other payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund, contact us at skyinstyle32@gmail.com.

Refunds cannot be issued to a different payment method.

Contact Us

For questions about returns or refunds, contact:

Lumiclo
Email: skyinstyle32@gmail.com
Mailing Address: 18815 Albany Bay Lane, Richmond, TX 77407, United States

Customer support is available Monday through Friday, 10:00 AM–5:00 PM Central Time. We normally respond within 1–2 business days.

Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.