Refund Policy

Last updated: September 15, 2026

At Lumiclo, many of our products are printed and prepared specifically for each customer. We want you to be happy with your purchase while also keeping our return and exchange process fair and clear.

Please review the policy below before requesting a return, exchange, or refund.

Return Eligibility

Return requests must be submitted within 7 calendar days after the order is marked as delivered by the shipping carrier.

To qualify for a return, the item must be:

• Unworn
• Unused
• Unwashed
• Unaltered
• Free from stains, odors, pet hair, or damage
• In its original condition
• Returned with any original tags and packaging, when applicable

A receipt, order number, or other proof of purchase is required.

Items that show signs of wear, washing, use, alterations, stains, odors, pet hair, or damage occurring after delivery will not be accepted.

Starting a Return

To request a return, contact us at skyinstyle32@gmail.com within 7 calendar days after delivery.

Please include:

• Your full name
• Order number
• Item(s) you would like to return
• Reason for the return
• Requested resolution
• Clear photographs if the item is damaged, defective, or incorrect

Please wait for approval and return instructions before mailing any items.

Returns sent without prior approval, mailed to an incorrect address, or shipped outside the approved return period may not be accepted.

Approved Return Address

Lumiclo
18815 Albany Bay Lane
Richmond, TX 77407
United States

This address is not a public retail location. In-person returns, exchanges, and pickups are not accepted unless specifically arranged by Lumiclo in writing.

Return Shipping Costs

Customers are responsible for return shipping costs when returning an eligible item because of:

• Incorrect size selection
• Fit preference
• Color preference
• Change of mind
• Personal preference
• Another reason not caused by Lumiclo

Customers may also be responsible for the shipping cost of replacement items when requesting a size or preference-based exchange.

If Lumiclo sends the wrong item, wrong size, or an item that is confirmed to be damaged or defective, Lumiclo will cover the appropriate replacement or return shipping costs.

Original shipping charges are non-refundable unless the return is caused by an error made by Lumiclo or otherwise required by applicable law.

We recommend using a trackable shipping service. Lumiclo is not responsible for an approved return package that is lost or damaged before it is delivered to us.

Made-to-Order DTF Products

Many Lumiclo products are individually printed after an order is placed using DTF (Direct-to-Film) printing.

Because these products are produced specifically for each order, a printed item cannot simply be returned to blank inventory after production.

For this reason, free size exchanges are not guaranteed when Lumiclo correctly produces and ships the size originally selected by the customer.

Customers are responsible for reviewing the product description and size chart before placing an order.

Please note that many of our garments are unisex and may have a relaxed, oversized, or different fit depending on the garment style.

Size Exchanges for Made-to-Order Items

If Lumiclo correctly produced the size that was ordered but the customer would prefer another size, Lumiclo may offer one of the following options as a courtesy.

Approval is determined on a case-by-case basis.

Option 1 – Return and Size Exchange

An eligible item may be returned for a different size if it is:

• Unworn
• Unused
• Unwashed
• Unaltered
• In its original condition

The customer is responsible for the cost of shipping the original item back to Lumiclo.

The customer is also responsible for applicable shipping costs for sending the replacement item.

After we receive and inspect the returned item, Lumiclo may remake the design in another available size.

Because the replacement product must be produced again as a new made-to-order item, any difference in price between the original size and replacement size may be applied toward remake, production, handling, or exchange costs and may not be refundable.

Any applicable charges will be explained to the customer before the replacement is produced.

Option 2 – Keep the Original Item and Purchase a Discounted Replacement

Instead of returning the original item, Lumiclo may allow the customer to keep it and purchase a replacement in another size at a discounted price.

Any courtesy discount:

• Applies only to approved replacement items
• May vary depending on the product and order
• Does not automatically apply to future purchases
• May require the customer to pay applicable shipping charges

This option can be useful for made-to-order products because the original printed item does not need to be returned.

Courtesy replacement discounts are offered at Lumiclo's discretion and are not guaranteed.

Multiple-Item Size Exchange Requests

If an order contains multiple items, customers do not necessarily need to exchange the entire order.

Please tell us:

• How many items you would like to exchange
• Which items you would like to exchange
• The original sizes
• The requested replacement sizes

We will review the request and provide available options before any replacement items are produced.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If an item is damaged, defective, incorrectly printed, or different from what you ordered, contact us within 7 calendar days after delivery.

Please provide:

• Your order number
• Clear photographs of the item
• Photographs of the printed design when applicable
• Photographs of the packaging
• A photograph of the shipping label when requested

After reviewing the information, we will determine the appropriate resolution.

Depending on the circumstances, this may include:

• Replacement
• Refund
• Store credit
• Another appropriate resolution

If Lumiclo confirms that we sent the wrong product or wrong size, or that the product has a verified manufacturing or printing defect, Lumiclo will arrange the appropriate replacement or refund at no additional product or shipping cost to the customer.

Custom and Personalized Items

Custom and personalized products are produced specifically for the customer.

Unless the product is damaged, defective, or different from the approved order details, custom and personalized products are generally not eligible for returns, refunds, or exchanges because of:

• Size preference
• Color preference
• Change of mind
• Customer-provided incorrect information
• Customer-approved artwork or design choices

Customers are responsible for reviewing submitted information, artwork, spelling, sizing, colors, and other customization details before approving an order.

If a custom or personalized item arrives damaged, defective, or different from the approved order details, contact us within 7 calendar days after delivery so we can review the issue.

Bulk Orders

Bulk orders may be subject to additional return, exchange, or cancellation restrictions because they are produced specifically for the customer and may include large quantities of made-to-order merchandise.

Customers placing bulk orders are strongly encouraged to confirm:

• Garment style
• Sizes
• Colors
• Quantities
• Print placement
• Artwork
• Other production details

before production begins.

Sizing or preference-based exchanges for bulk orders are not guaranteed and will be reviewed individually.

Non-Returnable Items

The following items are generally not eligible for return:

• Custom or personalized products, except when damaged, defective, or incorrect
• Gift cards
• Items marked as final sale
• Items that have been worn
• Washed items
• Used items
• Altered items
• Items with stains, odors, pet hair, or customer-caused damage
• Returns requested more than 7 calendar days after delivery
• Items returned without prior authorization

Additional exclusions may apply to certain made-to-order or bulk products.

Exchanges

Lumiclo does not guarantee traditional direct exchanges.

For standard eligible products, customers may be asked to return the original item and place a new order.

For made-to-order DTF products, approved sizing requests may instead qualify for one of the special size-exchange options described above.

All exchange requests are reviewed individually.

Please contact us before returning any product.

Order Changes and Cancellations

Because many Lumiclo products are made to order, production may begin shortly after payment is completed.

Please contact us as soon as possible if you need to change or cancel an order.

We will make reasonable efforts to help, but changes and cancellations cannot be guaranteed once production has started.

Orders that have already been produced or shipped generally cannot be canceled.

Refunds

After an approved return is delivered to Lumiclo, we will inspect the item and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days after approval.

Your bank, credit card company, PayPal, or other payment provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since Lumiclo approved your refund, contact us at skyinstyle32@gmail.com.

Refunds cannot be issued to a different payment method.

Shipping charges, remake costs, exchange costs, and other non-refundable charges will be handled according to the applicable sections of this policy.

Abuse of Return or Exchange Policy

Lumiclo reserves the right to refuse a return, exchange, replacement, or refund when there is evidence of:

• Excessive or repeated return activity
• Fraudulent claims
• Misuse of merchandise
• Items returned in a condition different from when received
• Attempts to return products that do not qualify under this policy

Each request may be reviewed individually.

Contact Us

For questions regarding returns, exchanges, replacements, or refunds, contact:

Lumiclo
Email: skyinstyle32@gmail.com
Mailing Address:
18815 Albany Bay Lane
Richmond, TX 77407
United States

Customer support is available Monday through Friday, 10:00 AM–5:00 PM Central Time.

We normally respond within 1–2 business days.

Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.